A massive airline-passenger database, used by more than 125 different airlines, crashed early Thursday, causing delays at major airports across the globe.
Images posted to social media show huge lines at various airports after data synthesis software, called Amadeus Altea, used by airlines to check-in, check-out, and monitor passengers, crashed.
The system has since been restored but not until after disruption erupted at airports such as London’s Gatwick, Paris’s Charles de Gaulle, and Reagan Airport in Washington D.C.
The Independent reports that Amadeus said it “experienced a network issue that caused disruption to some of our systems,” and that “action is ongoing with services gradually being restored.” They didn’t provide details on how extensive the delays would be.
Already slow check-in lines at busy airports came to a standstill as attendants frantically tried to fix the issue while being unable to process passengers. International airlines using the software include British Airways, France-KLM, and Lufthansa.
The issue was quickly transferred to multiple airports as the airlines themselves were the ones using the program, which, luckily, was only down for 15 minutes.
A staff member at Gatwick Airport said the delay was short and casually described the issue as a “small glitch.”
— Osama Nasir (@osamanasir) September 28, 2017
— Daniel Bilar (@daniel_bilar) September 28, 2017
— The Week UK (@TheWeekUK) September 28, 2017
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