A local family reports that they were kicked off a plane over the weekend when their 3-year-old son got sick. According to CBS Los Angeles, Yvette Kohan said her son, who suffers from motion sickness, didn’t make it to the restroom, causing a fuss that got them ejected from the flight.
Kohan says while they were boarding the flight, she began running up the aisle of the plane, heading for the bathroom while holding her son, Holden, when it happened – he vomited on her and the cabin floor. She then proceeded to the bathroom.
“As I’m walking out of the bathroom to hand him to my husband so I could clean myself up, my husband said, ‘Come on. We have to go. They’re kicking us off the plane,’” Kohan told the news outlet.
The airline staff reportedly told the Kohans that they had to leave the plane due to Holden’s illness. They were stunned. She explained that Holden, her youngest, was car-sick from the ride to the Maui airport. He “was clearly fine afterwards – laughing and smiling,” she wrote in a Facebook post (see below).
The flight attendant seemed unwilling to hear their reasoning.
“She was very rude. No compassion. No empathy,” said Kohan. “I was trying to clean him up and she was rolling her eyes and wondering why I let him get sick on the floor as if that was purposeful.”
Days later, Kohan is waiting for an explanation from Virgin Airlines, as she questions why they were kicked off the flight.
“How does someone throwing up automatically mean they get off the plane?” questioned Kohan. “What if I was pregnant and I was having morning sickness and I threw up. Would you kick me off the flight? They said yes, by the way, and I asked them, ‘If a small child had been feeding on a bottle and [had] reflux, and if they threw up, would they kick them off? And they said yes, they would. I don’t believe that.”
The Virgin flight crew informed the parents that Holden would need something called a fit to fly certificate from a doctor. The Kohans, both attorneys, requested documented rules from Virgin. They said they did not receive them.
After negotiating with the airline for nearly an hour, Kohan took Holden to the closest emergency room, where he was cleared to fly. The Kohans ended up using United Airlines for their return flight, and Virgin refunded the price of their original tickets. They also offered the family another $800, which they refused.
“I would recommend any family–anybody–but especially anyone with kids: Just stay away from them. I think they are horrible,” said Kohan.
Virgin responded with this statement:
“Per standard process in the event of a guest medical event, the flight crew on Virgin America Flight 1122 contacted MedLink and they determined that the child needed to be symptom free for two hours before flying. The family was not able to depart on their original flight but were able [to] rebook when their child was feeling better and was symptom free. We take the safety of our guests very seriously and acted out of an abundance of caution.”
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