Chipotle forced to close store after multiple customers get sick

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Chipotle is in public relations crisis control mode this week, after being forced to close one of its restaurants after multiple reports of customers getting sick.

Eight reports were made to this weekend, all from customers who ate at the Chipotle in Sterling, Virginia, on Friday or Saturday. In total, 13 customers reported symptoms such as vomiting, diarrhea, severe stomach pain, and dehydration to the website. Customers said they “vomited violently” for several days with fever and extreme dizziness. One report mentioned two people were hospitalized as a result of their illnesses.

“Friday 7/14 Daughter and friends went to Chipotle,” one customer wrote on By the next morning, the daughter was “violently sick, puking, diarrhea, severe pain, overnight into Sunday.” The customer added, “Friends ill as well with one friend also in ER.”

Chipotle told Business Insider they are working hard to sanitize the store and that the health issue isn’t related to their food source. Apparently, the symptoms are consistent with Norovirus.

“We are working with health authorities to understand what the cause may be and to resolve the situation as quickly as possible,” Jim Marsden, Chipotle’s executive director of food safety, said. “The reported symptoms are consistent with Norovirus. Norovirus does not come from our food supply, and it is safe to eat at Chipotle.”

Norovirus is different from E. Coli, which two years ago forced the eatery to close restaurants in 14 states. Norovirus is more common and contagious, as more than 21 million cases of food poisoning annually in the U.S. can be traced back to it. It is responsible for all the classic food poisoning symptoms, most notably severe stomach pain.

Chipotle claims they will have sanitized fully and have the store location back up and running by Tuesday.

Below are more of the customer reports from

  • Friday 7/14: Daughter and friends went to Chipotle Saturday 7/15: stomach pains and nausea started in morning Saturday 7/15: violently sick, puking, diarrhea, severe pain, overnight into Sunday. Friends ill as well with one friend also in ER. Sunday 7/16: Hospital visit for dehydration, nausea, pain Monday 7/17: severe pain, trauma pain This is the worst that I have ever seen. Severe food borne illnesses can cause long-term damage to the gastrointestinal tract. This was BAD!
  • I ate a chicken bowl at 6-ish and the rest at 11 pm Friday and then woke up Sunday morning with diarrhea and was nauseous
  • Wife and I ate chicken bowls Friday night. Puking brains out Saturday night and Sunday.
  • Ate salad bowl on Friday at 1230 pm, became ill at 3 p.m. on Saturday. Three up multiple times, had a fever, dizziness, etc. Salad bowl with chicken, Pico, beans, medium salsa, corn
  • My husband and I both had chicken around 7:00 on Friday, July 14th. Over 24 hours later, we both started vomiting. We are still experiencing symptoms as of Monday morning.
    Chicken bowl – around 6 pm on 7.15.2017
  • My husband and I shared a burrito bowl last night for dinner around 6:30 PM. It had rice, chicken, corn, pico, sour cream, cheese, medium salsa. At around midnight my husband woke up vomiting violently. Less than an hour later I began vomiting as well. We have since continued vomiting in addition to having diarrhea, stomach pains, dizziness upon standing, and low-grade fevers. Chipotle was the only thing we both ate yesterday.
  • My Son and I both had burrito bowls and became violently ill within hours of each other. He was visiting from college. Chipotle was the only food item we both ate that day. Violent stomach cramps, diarrhea, vomiting. Violently ill. Same exact symptoms Burrito bowl. Steak, rice, green peppers and onions, guacamole, cheese. Violently ill.

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