A video of a passenger dragged from United Airlines flight 3411 went viral overnight, and the security office involved has now been placed on leave.
In a statement, the Chicago Department of Aviation said the violent removal did not align with standard operating procedure.
“The actions of the aviation security officer are obviously not condoned by the Department. That officer has been placed on leave effective today pending a thorough review of the situation.”
United is conducting its own investigation, according to a statement released by CEO Oscar Munoz. “Our team is moving with a sense of urgency to work with the authorities and conduct our own detailed review of what happened.”
United intends to communicate directly with the passenger involved.
Reports emerged that the flight was overbooked by four passengers and the airline asked for volunteers to leave the flight. When no one volunteered, they selected people to be bumped off the flight. The man who was dragged off the plane resisted removal.
“After our team looked for volunteers, one customer refused to leave the aircraft voluntarily and law enforcement was asked to come to the gate,” said a United spokesperson, apologizing for the overbook situation.
While bumping passengers is not uncommon, many people in the Twitterverse were upset. Calls for boycotts and outrage about the aggressive use of force were abundant.
Bumped passengers are entitled to compensation and must be presented a written statement with information about how the airline decides who gets bumped and an explanation of their rights.
— Jayse D. Anspach (@JayseDavid) April 10, 2017
— Theysaiddat (@IcuNoItAll) April 10, 2017
— MattArmendariz (@MattArmendariz) April 10, 2017
H/T: The Hill
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