Disneyland guest Erica Osbourne, 37, was visiting the Paris location when she says a “massive fireball” erupted from her dessert, causing second-degree burns. She’s suing the company for the terrifying experience.
The incident occurred earlier this year at Disneyland Paris. According to Osbourne, a resident of Bristol, England, she and her 10-year-old daughter, Abigail, were at the park’s Newport Bay Hotel restaurant when the event took place.
A chef preparing a crème brûlée for Osbourne was using a blowtorch to set the sugar atop the dessert on fire. “The chef lit the sugar and a massive fireball came across the counter towards me,” Osbourne recalled. “I was so terrified that I froze to the spot, but I remember an intense heat on my face.”
Osboure says her daughter later told her she was screaming, “Help me! I’m on fire!” She says her clothes and face had ignited, and that she suffered burns on her face and hands. She also reports that she lost her eyebrows and some hair in the debacle.
Erica Osbourne says her 10-year-old daughter Abigail still has nightmares about the incident https://t.co/9t0MvIyBJa
— Bristol Post (@BristolPost) July 12, 2017
After the flames were extinguished, Osbourne says employees at Disneyland Paris did not react appropriately. She says the restaurant manager compared her injuries to “falling off a bike,” and that another employee suggested she’d been wearing too much flammable perfume.
Paramedics were called, and she was admitted to a hospital for treatment.
A Disneyland Paris spokesperson acknowledged the incident, calling it “extremely rare,” but gave no further comment because “this is an ongoing legal issue.”
Although Osbourne filed the lawsuit, she told reporters that she just wants “a written apology, and for [Disneyland Paris] to make sure this never happens again.”
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