The family said the dog passed away while in the cargo hold.
United said in a statement that it is looking into the incident.
Full statement: “We are so sorry to learn of Lulu’s passing and have reached out to our customer to offer our condolences and assistance. We are deeply upset any time an animal suffers an injury while traveling with us and especially grieved in the rare instance that one passes away. We are conducting a thorough review of this incident.”
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