FLORIDA– A father and daughter in Orlando are claiming they were kicked off a Frontier Airline flight Wednesday for no good reason.
Whitney Miller, 25, and her father Eric Miller, 70, said the two were having a private conversation expressing their annoyance with the airline after a six-hour flight delay, when a flight attendant approached the two and asked them to leave because the crew “felt threatened” by their behavior.
The airline claims the Millers were shouting profanities at the flight attendants. Whitney said they didn’t realize a flight attendant was standing behind them, listening to what they deemed a quiet and private conversation. She added that they only discussed how miserable the flight crew appeared and how they will never travel Frontier again.
In a cellphone video recorded by another passenger, the family is seen in a confrontation with the flight crew as they are being escorted off. The video does not show the initial contact the family had with airline staff members.
After asking the Millers to exit the plane, a crew member threatened getting the police involved, prompting Eric to say “You are going to call the police?” Then Whitney can be heard asking, “What did we do wrong? Why are we getting kicked off the plane?”
Eric then says, “This is the most loathsome experience I can actually say I’ve indulged in 70 years of flying on an airplane. This is absolutely incredible. We have a conversation, you’re threatened and we are going to have to leave after spending 12 hours in this airport waiting for this plane to leave. Absolutely shameful.”
Frontier later refunded their tickets, and then said this in an official statement:
“Our flight attendants are customer service and safety professionals who are trained to recognize situations that may impact comfort and safety of passengers and crew on board our aircraft. The behaviors and comments exhibited by these passengers prior to departure were inappropriate; and as a result they were asked to leave our aircraft. Safety and security of our passengers and crew is our number one priority.”
Watch the video below:
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