Bridget Alex, who was attending her nephew’s funeral, received a phone call from her son Brandon’s babysitter on Mar. 11 frantically stating that the 6-month-old had fallen and had not regained consciousness.
Alex implored the babysitter, “Why couldn’t you call 911?” The babysitter responded “I am calling 911. They are not answering their phones.”
Unable to receive proper care in time, Brandon passed away later that night.
In the wake of the baby’s death, Dallas officials revealed that T-Mobile phones had clogged the city’s 911 call center on Saturday night. It is believed that a lingering issue with the company’s cell phones first detected in November lead to T-Mobile devices unknowingly phoning the city’s 911 operators.
City officials said at its height, the issue led to 422 emergency calls being placed on hold the night of Brandon’s death. Those seeking help were placed on hold for between 30 to 40 minutes.
Alex said that Brandon’s babysitter had dialed 911 three times on Saturday night, never connecting with an operator. Her final 911 call was held for 31 minutes.
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Brandon’s mother is asking, “I just want y’all to tell me, why didn’t you respond to my son? That’s all I want to know.”
An hour after the babysitter’s first phone call to 911, the mother recalls racing home to pick up her son and drive him to the hospital. However, the baby was pronounced dead under an hour after his arrival.
Though T-Mobile CEO John Legere vowed to send his go-to engineers to investigate the problem, Alex recognizes that there is nothing the cell phone giant can do to allay her grief.
“At the end of the day, I’m still going to be here hurt, because he’s not going to be here,” Alex said. “I’m not going to get to see him or smell him or touch him or kiss him ever again.”
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