A Minnesota woman claims Delta Airlines held her puppy ‘hostage’ for more than 33 hours and refused to release her dog unless she paid $3.000, reports TheBlaze.
Mary Nguyen, a 25-year-old student in Minneapolis, recently hired Pet Air Carrier, a private company separate from Delta Airlines, to ship her 8-month-old German Shepherd, Bunny, to live with her husband in Guatemala.
As part of the arrangement, and to ensure an easy passage, Nguyen reportedly paid $3,000 in fees and drove from Minnesota to Wisconsin to have the paperwork endorsed before shipping Bunny.
When Bunny arrived at La Aurora International Airport in Guatemala City on Wednesday night, airport officials refused to release the dog from custody unless she paid an additional $3,000 in fees, according to Market Watch.
Nguyen was finally notified on Friday that Delta Airlines refused to release Bunny because the required paperwork that accompanies a transportation from one country to another had been accidentally left in the U.S.
“They have all the documents they need on their scratch pad to release her but refuse to do so without the hard copy that they lost [but tracked down],” she told Market Watch. “The document has been in their possession the whole [time] since I’ve surrendered my dog over.”
Without the paperwork, Delta created “a hostage situation” of sorts, Nguyen said.
The dog was finally released from the airline’s custody on Friday evening, roughly 33 hours after her arrival.
According to CBS News, a Delta spokesperson issued a statement saying the airlines would be refunding the cost of shipment while new paperwork was sent to Guatemala: “We know that pets are important members of the family and are working directly with the customer.”
THE BLAZE: Woman claims Delta Airlines held her puppy ‘hostage,’ demanded $3,000 for release … pic.twitter.com/5KHYtD7lqb
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