Kansas City, Mo. – On April 10th, Nicole Harper, a Kansas City resident, claims that while on board a United Airlines flight, her request to use the restroom was met with a refusal and paper cup handed to her.
Reportedly, Harper suffers from an overactive bladder and is unable to control the use and frequency of urination. She stated that this medical condition was made known to a United flight attendant, but as the seat belt sign was still illuminated, she was forced to stay seated.
A statement by United Airlines was released and published by 10News:
“Customer safety is always our first priority. Initial reports from the Mesa Airlines flight attendants indicate that Ms. Harper attempted to visit the lavatory on final descent and was instructed to remain seated with the seat belt fastened per FAA regulations. The situation as described by Ms. Harper and our employees is upsetting for all involved. We have reached out to Ms. Harper and our flying partner Mesa Airlines to better understand what occurred.”
Harper stated, “I don’t know if they just didn’t understand that I don’t have any control over the situation.”
Seeking answers, Harper has reached out to United Airlines, and has since filed a complaint with United and the Department of Transportation.
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