A Canadian family who was offered $32 as recompense for a lost $846,000 inheritance check has finally received a better offer after their story was given national coverage. They will get their inheritance money, after all.
As DML News reported last week, United Parcel Service (UPS) lost a man’s inheritance check, and the issuing bank, TD Canada Trust, had refused to release replacement funds, which were supposed to be bank-guaranteed.
Lorette Taylor sent a bank draft of $846,000 to her brother, Louis Paul Herbert, containing an inheritance from his late father. When it failed to arrive at its intended destination, the family made inquiries. Ten months after the bank draft was lost, UPS sent a letter of apology and offered a refund of $32 – the cost to ship the check.
“While UPS’ service is excellent in our industry, we are unfortunately not perfect. Occasionally, the loss of a package does occur,” spokeswoman Nirali Raval reportedly told CBC, noting, “Our records indicate that our team followed UPS protocol and an exhaustive search for this package was completed by our Operations and Security teams. Unfortunately, we were unable to locate the package.”
While UPS owned up to their part in the loss, the bank was initially refusing to re-issue the money, saying it would only do so if Taylor signed an agreement to pay the bank back if the lost check was found and cashed, and even asked her to put a lien on her house as protection against such a move, as draft’s, unlike regular checks, do not expire.
However, after the story went public, TD Canada Trust bank spokeswoman Cheryl Ficker admitted that the bank may not have handled the loss appropriately.
“It’s clear to us we didn’t get this right along the way and that there was more we could have done to come to a resolution faster,” said Ficker.
TD Canada Trust and the family have now reached an agreement, according to the New York Post. They agreed upon an indemnity contract, which expires in February 2019.
“It looks like the matter will be settled,” Taylor said.
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