UPS fails at delivering items before Christmas — leaves customers helpless


In Georgia, some customers say they will not receive their packages in time for Christmas because United Parcel Service has failed to deliver.

Customers stood in line for hours Saturday at the UPS customer service center in Forest Park, GA waiting for packages or answers from the delivery service company.

Customers told a local news outlet that they got the runaround from UPS about packages.  Allegedly, UPS told people their packages would be delivered, but they never showed up.

“There were about 75 of us in this one little room, you know, trying to get our stuff. Everybody was saying the same thing,” customer Devonte Hammond said. “There were so many different stories, and everyone was telling us multiple things that really weren’t true.”

Many customers said they won’t get their packages until after Christmas.


Earlier this week, UPS said “the vast majority of UPS shipments are being delivered in accordance with the published time in transit.”   But Hammond says UPS representatives were unapologetic.  “It was pretty much, like, ‘You order it, you’re going to have to wait until Tuesday,'” he said.

UPS sent a statement Saturday night saying, “UPS delivered throughout the day and into the evening tonight in the Atlanta area, where we’ve brought in ‘ready team’ of additional employees to help.”

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