UPS predicts a record number of returns after a robust online shopping season


According to the largest package delivery company in the world, online Christmas shopping will result in a record number of shipments following the busy holiday package delivery season. United Parcel Service Inc (UPS) said on Wednesday that it expects to handle a large number of returned packages following this year’s holidays.

UPS said it handled more than 1 million returns to retailers daily during December, and they expect to maintain or exceed that pace into early January 2018. The shipping company said that they expect to handle at least 1.4 million returns on Jan. 3. If they do, returns will be up by 8-percent over last year, and they will have set a fifth consecutive annual record, according to Reuters.

Based in Atlanta, UPS has been in the news multiple times over the holiday season. Prior to Christmas, it was “all hands on deck” at UPS, as employees rushed to get holiday shipments into homes before Christmas. The shipping giant was reportedly calling on practically everyone who worked for UPS to step away from their desk jobs and help out in virtually any way they could, including delivering packages using their personal vehicles.

But even those extreme measures could not help them in Forest Park, Georgia, where some customers said they knew their packages would not arrive in time for Christmas because UPS had failed to deliver. Allegedly, UPS told people their packages would be delivered, but they never showed up, forcing the weary holiday revelers to wait in long lines for answers.

As DML News also reported, UPS lost an $846,000 inheritance check meant for a Canadian family, then offered the customer $32 as recompense, along with a letter of apology. The story recently had a happy ending – read more HERE.

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