A scene on a Southwest Airlines flight Wednesday was recorded by passengers who say a man and his daughter were kicked off a plane because of a frightened toddler.

According to reports, a 2-year-old girl was scared as the plane began taxiing and the father was trying to convince her to settle in her designated seat. The flight attendants intervened and, despite the protests of fellow passengers, made the father and toddler disembark.

The airline said the kicked the family off the plane because of the conversation between the father and the flight crew escalated.

The Washington Examiner details the recording: A video posted by a fellow passenger shows flight attendants insisting the travelers deplane even after the young girl’s father had calmed his daughter down and placed her in her assigned seat.

The video of Flight 1683, which was headed to Atlanta from Chicago, also shows surrounding customers defending the pair and their toddler as they leave the aircraft.

At one point, the flight attendant tells a passenger to stay out of it, because the situation “has nothing to do with you.”

The family was reportedly booked on the next available flight to Atlanta, and a Southwest representative said in a statement to the Examiner:

“Our initial reports indicate a conversation escalated onboard between the crew and a customer traveling with a small child. We always aim for a welcoming and hospitable experience and regret the inconvenience to all involved. The traveling party was booked on the next flight to Atlanta after the original flight continued as planned.”

The video was posted to Facebook by Alexis Armstrong, who wrote the following description: #southwest #shame #on #you #southwest #airlines kicked a man off the plane with his two year old daughter because she was afraid and not sitting in her own seat.. he asked the lady for a minute to calm her down she walked away and called people to remove him. The baby was already calm by now and sitting in her own seat. Captain then came over intercom to say we will be going back to the gate to handle a customer service issue. They then told me stop filming and this issue did not involve me, and that me and another woman who spoke up will be the next off he plane. The flight attendant then came to tell me be quiet stop talking ( to the person next to me ) no one around me wants to hear about the situation. #Flight1683 #MDW to #ATL ABC 7 Chicago NBC Chicago Southwest Airlines#Michelle was the flight attendant.

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